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Privacy Policy

Last updated: August 2026

At Mellow Walls, we value your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit or shop on our website.

1. Information We Collect

When you visit our website, we automatically collect some basic information about your device, such as your browser type, IP address, time zone, cookies, and how you interact with our website. This helps us understand how visitors use our site and improve your experience.

If you place an order (or even begin the checkout process), we collect the information needed to process it, including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through Razorpay, so we never store your complete card information)

We refer to this as your Order Information.

2. How We Use Your Information

We only use your information to help us run our store and provide you with the best possible experience. This includes:

  • Processing and confirming your orders
  • Securely processing payments
  • Shipping your products
  • Sending invoices and order updates
  • Responding to your questions or support requests
  • Preventing fraudulent transactions
  • Improving our website and shopping experience

3. Who We Share Your Information With

To complete your orders, we work with trusted third-party services, including:

  • Razorpay for secure payment processing
  • Shipping partners for delivering your orders
  • Resend for sending order confirmations and other transactional emails

We never sell, rent, or trade your personal information to third parties.

4. Your Privacy Rights

If you're an Indian resident, you can request access to the personal information we have about you. You can also ask us to correct, update, or delete your information whenever applicable.

To make a request, simply email us at melllowwallls@gmail.com.

5. How Long We Keep Your Information

We keep your order information only as long as necessary for business, legal, and accounting purposes. If you'd like your information removed, contact us and we'll assist you wherever legally possible.

6. Cookies

Like most websites, we use cookies to make your browsing experience smoother and more personalized.

You can manage or disable cookies through your browser settings, but please note that some parts of the website may not work as intended if cookies are turned off.

7. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page along with the revised date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, we're happy to help.

Email: melllowwallls@gmail.com